The Vice President (VP) serves as a leader of client service, office culture and staff development in the Seattle office. The VP oversees account strategy across multiple accounts and drives business development for the agency.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Demonstrate ability to scale work and knowledge across multiple accounts
Oversee strategy and management of accounts
Manage client contracts/renewals
Manage/negotiate scope of work with clients
Oversee “kick off” of new accounts
Helps brainstorm creative ideas/proactive pitches
Drive and close new business leads
Drive strategic direction for launches and account activity
Actively contribute to pitching efforts on key accounts
Participate in quarterly recaps and client meetings as necessary
Proactively participate and step-in/insert self to troubleshoot/problem solve accounts outside division as necessary
Drive and close new business leads, securing 1-2 per quarter until bandwidth is 100% utilized. After that, contribute to pitches with other team members.
Review critical written materials before they are presented to the client
Ensure client satisfaction
Responsible for ensuring appropriate investments in time by team members, commensurate with client retainers
Manage the overall recruiting process, interview new hire candidates
Responsible for staff development; proactively identifies process and cultural improvements
Host professional development workshops in critical areas for staff development
Conduct employee reviews and mid-year check-in on measurement; provide continual feedback to team members on areas of improvement
Work with HR to address employee performance and feedback
Maintain an open door policy to discuss acct status/issues at any time
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE (Select one of the following)
12 years minimum, progressive public relations experience (agency or in-house) including successful strategic leadership and business development
Experience in cloud, visualization, mobile, wireless, or other emerging technology sectors a plus
Multiple, established, long-term, strong media relations
Demonstrated understanding of and experience with digital and social media
Expert verbal and written communication with all audiences (all levels at multiple clients as well as internally; successfully customized pitching based on audience)
Demonstrated ability and success setting expectations and influencing others
Able to leverage long-standing relationships with reporters, clients, and internal staff
Adept at fostering growth and development of junior staff; sought after mentor
Successfully works on the business (strategically) as well as in the business (executes deliverables)
Consistently lands new business
Motivated self-starter, successful independently and as part of a team
Creative and flexible; able to think outside the box and adjust quickly as needed to business needs and client changes
Positive, proactive leader; able to inspire and motivate others
Instructor and coach to others; able to develop others
Able to earn credibility with and influence others, internally and externally
Deadline driven and able to hold others accountable for same
Successfully leads business and process improvements
This job description does not imply that these are the only duties to be performed. Employees occupying this position will be required to follow any other related instruction and to perform any other job related duties requested by their supervisor.